For two consecutive quarters, The Jones Company has acheived a 100% referral rate in the Woodland, O’Brien & Associates survey. The most recent report, released at the end of June, revealed that willingness to refer among homeowners has held at 100% for the second period “with virtually no hesitancy or significant dissapointment with either product or process.” The report went on to state that the “Would Recommend with Enthusiasm” rating was 86%, up from 81% in the previous survey and that these results are “the best we are seeing and are a testament to the value of your company’s focus on customer satisfaction over the years.”

“Knowing that our customers are so enthusiastic about referring us pleases me to no end,” says Richard Chapman, President of The Jones Company. “Our dedicated team of professionals work together so well to make the home buying experience as positive as possible. To have the research prove our efforts are successful is rewarding for the entire company.”

Woodland, O’Brien is a research and consulting firm which works with major homebuilding companies throughout the US and abroad, evaluating each company’s standing with their home buying customers. Woodland, O’Brien has been a leader in customer satisfaction research and development of the most successful customer handling strategies in the industry for over 20 years.The Jones Company is celebrating its 82nd year in business, and has built nearly 3000 homes in Middle Tennessee since 1995. For more information, please call The Jones Company at (877) 845-6637.